Thanks to all of you who have provided feedback for YouShop. We read all feedback and we act on as much of it as we can. We’ve been busy planning and building new features in response to what you’ve told us.
It’s now cheaper to ship multiple parcels
We’ve had a huge number of requests from YouShop customers to consolidate parcels. This was going to be tricky so instead we have enabled a discount when you pay for multiple parcels. Your first parcel will be charged at the current rate and each additional parcel paid for at the same time is discounted. Simply select two or more parcels from the ‘At the Warehouse’ tab then checkout as usual. You can find out more here.
Repacking parcels to reduce costs
You’ve also asked us to repack items into smaller boxes where possible. Postage for YouShop parcels is based on size or weight – whichever is higher. Some online stores put goods in much larger boxes than needed, which means it can cost you more to ship it here. We now make these parcels smaller to reduce the cost of postage, if certain rules apply to your parcel (for instance we would never repack a manufacturers packaging). If we repack, we’ll tell you the parcel’s original size, what we reduced it to and how much you’ve saved. Find out more about repacking.
Streamlined checkout process
Some YouShoppers told us that they were sure they had paid and yet were surprised to see that parcels were still awaiting payment. Based on your feedback and after watching a few customers use the checkout process we realised that the way we’d ordered the payment screens wasn’t as clear as it could have been. We’ve streamlined the payment process as a result.
Thanks again for the feedback you’ve given us, we love working on features that we know you want and need. Please let us know how you find your experience and what we can do to make it better by visiting our feedback forum.